Omnichannel engagement
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Customers stick with banks and financial services brands that provide convenience
Companies with strong omnichannel customer engagement retain 89% of their customers. Twilio integrates with Facebook Messenger, WhatsApp, SMS, Voice, email, and more, so you can meet your customers everywhere with integrated, consistent communication.
See how banks are evolving: Insights from Twilio and IDC
In fact, nearly 60% of consumers would stop using a bank after an online breach. We manage information security based on the ISO 27001 framework, so you can ensure data protection, compliance, and confidentiality, and integrate safely with additional technologies for payments, logistics, and commerce.
Banks that develop customer insights can increase sales productivity as much as 40%. Follow interactions across platforms by integrating your CRM with Twilio. Make processes like account onboarding, trade processing, and financial reporting automated and customer-specific with real-time analytics.
Engaged customers are happy customers, boosting CSAT by 10 points on average. Deliver on your clients’ unique preferences, at scale, with custom nurture campaigns. Send relevant messages on the channels where your customers are most likely to read and respond to grow customer loyalty and increase customer retention.
The Rising Cost of Fraud
Learn how the fraud is affecting businesses and the strategies you can take to prevent new account abuse, account takeovers, and transaction fraud.
Drive customer engagement and profitability
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Contact Center
Improve agent productivity and increase customer trust with Twilio Flex, the programmable contact center platform.
Text messaging
Use Twilio Programmable Messaging to meet your customers where they are: on their phones.
Account notifications
Keep your customers in the loop about every change to their account with Twilio Notify and customizable Twilio APIs for SMS and Voice.
